Customer Service - About Us
Shopgeox.com and You. The Perfect Fit.
Welcome to comfort. SHOPGEOX.com is your source for the highest quality styles from
the industry masters of technologically designed, comfort footwear. We pride ourselves
on providing superior customer service and a fast and easy returns/exchange process.
Other Geox websites:
Geox Corporate Website | GeoxUSA.info
Shopgeox.com Customer Care Department is available:
Monday - Friday: 8AM - 7PM EST
You may check your order status via the Order Status link located at the bottom
of every page.
Phone: Toll Free: (866) 898-5335
Fax: (603) 386-6126
International and Toll: (978) 933-4993
Geox retail customers:
For questions regarding Geox store orders, please call 1-877-862-2681.
*Please note Shopgeox.com orders cannot be returned to the retail stores.
What makes GEOX rubber outsoles different from the traditional outsole?
The traditional rubber outsole causes condensation on the sole of the foot, creating
a plastic-bag effect around it. Perspiration lingers in traditional shoes; this
can lead to undesirable foot odor and other related problems. GEOX rubber outsoles
contain a special microporous membrane that is both breathable and waterproof: it
absorbs and expels sweat without letting water in. Feet are kept dry and at the
How does the GEOX technology work?
A series of holes are made in the rubber outsole, positioned in correspondence to
the highest concentration of sweat glands on the sole of the foot. The perforated
rubber sole contains a special microporous membrane that absorbs and expels sweat
without letting water in. The process is made possible because the membrane’s micropores
are larger than water vapor molecules, but smaller than water droplets, keeping
water out and feet dry. Sweat, in the form of vapor, can pass through the membrane
and out through the perforated sole. The gradual elimination of humidity from the
inside of the shoe creates the ideal microclimate for healthy feet; no more bad
odors! Your feet will stay warm and dry in winter and cool and dry in the summer
Can water get into my shoes through the perforated outsole?
The membrane’s micropores are smaller than the water drops, which therefore can’t
pass through the membrane.
The GEOX membrane is made from an extremely porous material, with more than one
billion micropores per cm2: Each one of these micropores is 20,000 times smaller
than a drop of water, so water molecules are too large to get inside the shoe. However,
the micropores are also 700 times bigger than molecules of sweat vapor, so sweat
can easily pass through the membrane and out of the perforated sole.
GEOX guarantees the impermeability of the perforated sole but not of the entire
What does GEOX mean?
Combining "Geo" – the Greek word for Earth, on which everybody stands and
walks – with the letter "X" – a symbol for technology – the Geox
name highlights the DNA of a company founded on revolutionary ideas and on research
and applied technology to make them come true.
Where to Buy
Where can I buy GEOX shoes in the US?
GEOX shoes may be purchased at various locations throughout the United States. A
wide range of our product can be found at any of our GEOX Retail stores located
around the country. Additionally, our product is available through other valued
retailers such as independent specialty footwear stores, major retail chains and
better department stores.
You can now also purchase GEOX products online at
To find a retailer near you, use our online store locator.
Click here to go to our store locator.
The range of available products at the stores listed in our retailer directory may
vary by store and season. Each retailers contact information is listed for your
convenience so that you may call ahead to check if your desired item and size are
How can I place a special order for a specific GEOX shoe?
You may place a special order by calling or visiting one of our company-owned GEOX
stores or other authorized GEOX retailers.
GEOX styles vary from country to country, based on the different trends and needs
of consumers around the world. GEOX USA does not necessarily offer the same styles
that our other overseas markets may carry and vice-versa.
For additional information about the possibility of ordering GEOX shoes from abroad,
you may log in to our website at www.geox.com.
Do you ship outside the US?
Unfortunately, we can only ship within the United States. We apologize if this is
an inconvenience. Please feel free to contact us if you have any other questions.
Product and Sizing Information
In what sizes are your shoes made? What size should I order?
GEOX shoes are manufactured in European sizes.
Women - Most women's styles are offered in sizes 35 through 42, with half sizes
available in many styles.
Men - Most men's styles are offered in sizes 39 through 47, with half sizes available
in many styles.
Children - Our toddler styles are offered in sizes 17 through 21; baby styles in
sizes 21 through 25; junior styles are offered in sizes 26 through 41, with half
Does GEOX make shoes in various widths?
At this time our collection is only made in a medium width.
Please use our size conversion
chart to find the right size.
Product Warranty and Returns
Do you have a warranty on your product?
All GEOX products are covered under our warranty against material and manufacturing
defects; however, this is not a guarantee against wear and tear.
I have worn the shoes, but they are uncomfortable. Can I still return them?
Shoes must be in original condition to be accepted for returns/exchanges (unless
defective). Please make an informed decision on the correct size to order by using
our size conversion chart before ordering.
How do I return/exchange my shoes?
All shoes must be returned in original condition for refund or exchange, unless
they are being returned for defective reasons. Please use the return/exchange form
and prepaid UPS return label to send the shoes back to us. If you are missing any
of this paperwork please let us know, so we can mail it out to you. Please feel
free to contact us if you have any other questions.
We will be happy to replace the item if a member of our quality inspection team
finds it defective. If it is not found to be defective, we will return it to you
as soon as possible.
What is your return policy?
GEOX stands by its product. If you are unhappy with your order you may return your
purchase within 30 days of shipment for a refund or exchange. Shoes must be in original
condition to be accepted for returns/exchange (unless defective). Beyond 30 days,
our products are guaranteed against defects and workmanship.
Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided
is used. The cost of shipping an item back to shopgeox.com is always the responsibility
of the customer (note: exceptions to this policy are made for defective items).
No shipping charges will be applied to exchange orders.
We will process your return/exchange 1-2 days after it is received at our warehouse.
If you did not receive a Merchandise Return Form with your order, please print,
fill out and return this Return
Form (Acrobat PDF) for your return/exchange. You will receive an email from
us to confirm the receipt and processing of your return. Please allow 3-5 business
days for the refund credit to appear on your credit card/bank account.
Does GEOX repair or resole shoes?
If your shoes need to be refurbished you may take them to a local shoe repair shop.
Please make sure that the breathable part of the sole is not tampered with. In this
case, GEOX cannot guarantee that the patented system will function properly.
How can I clean my shoes?
Please do not machine-wash or dry your GEOX shoes, as this can damage them.
Do not clean perforations with sharp objects.
As with all other shoes, GEOX should be stored in a dry, well-aired place.
For regular sneakers, we recommend that you hand wash the shoes in warm water with
a soft cloth. Please allow them to air dry naturally after washing, as the heat
from the dryer can also damage them.
For smooth leather, the shoes will need cleaning and care with shoe creams or polishes.
Select a neutral shade or a color nearest to the color of the shoes. Remove all
dust with a damp cloth. Never polish wet shoes.
For suede and nubuck, clean shoes while they are dry. Brush with a dry rubber sponge
or soft brush to eliminate any clinging dirt. Regular use of a soft brush will keep
the nap of the suede free from dust. Do not allow suede shoes to become wet or damp.
You have found it; the perfect pair. You want it. You buy It! But is it secure???
At Shopgeox.com your security is our primary concern. Shopgeox.com is proud to say
that we are fully compliant of the credit card industry's Payment Card Industry
Security Compliance program (PCI) and our entire staff is subjected to a thorough
background check prior to employment. Your credit information is completely masked
and can only be viewed or accessed by our security staff. This information is automatically
deleted from our files 45 days after your purchase.
Rest assured that Shopgeox.com uses the industry-standard Secure Sockets Layer (SSL)
during checkout. This process encrypts all your personal and financial information
before it is transmitted to our system. To check our security certificate, click
Shopgeox.com Protects Your Privacy
on Shopgeox.com regarding how we collect, use, and share your information.
We know how much you value your privacy. That's why we never sell, rent, trade,
share or otherwise disclose personally identifiable information to anyone other
than our service providers (for example, providing address information to UPS to
complete delivery), and in very rare cases, to law enforcement agencies or by court
If you have questions or comments please contact us toll free at (866) 898-5335.
Or you can email us at firstname.lastname@example.org.
Information Collection and Usage
Shopgeox.com collects information from you in several ways.
- Email Promotions Sign Up: You have the option to sign up to our regular email promotions.
We use this email address only to send email promotions to you. We provide you the
option to Opt-Out of our emails by providing an Unsubscribe link in every promotional
email we send.
- Ordering with us: When you place an order with us, we ask you to provide us billing
and shipping information, email, phone, and credit card information. Your billing
information and credit card information is used in conjunction to verify that the
information provided is accurate via our payment processor. Your email address/phone
number is used to communicate with you whenever new status updates are available
regarding your order (order tracking info, backorders, changes to order, etc). You
will also be added to our customer database, and will receive periodic email promotions.
If you do not wish to receive these promotions, please notify us via phone at (866)
898-5335 or via the unsubscribe link included in every email promotion. Please note
that all information you enter during checkout is secured via SSL encryption technology.
Click here to read our Security Policy.
- Cookies and Pixel Tracking: We use 'cookies' (a piece of data stored on your hard
drive containing information about you) on Shopgeox.com to enhance the shopping
experience. Some uses include 'remembering' what items are in your cart if you exit
and revisit our site without having completed the purchase. Please note that none
of the information stored on the cookie is personally identifiable. Our cookies
also are NOT able to read the files you have on your hard drive. You have the option
to turn off cookies on your browser; however doing so will prevent you from completing
an order on our web site.
You can rest assured that providing your personal information to Shopgeox.com will
not result in junk mail or telemarketing calls. If you indicate that you wish to
receive special offers or have purchased from Shopgeox.com in the past, then we
will contact you by e-mail occasionally to inform you of changes to the Web site,
promotional events and new product releases. You are given the opportunity with
each e-mail notification to remove yourself from our e-mail contact list. We do
not share your e-mail address with any other company. Shopgeox.com may also from
time to time send out its own promotional material in the mail as a thank you for
being our customer.
At Shopgeox.com you will find a wide selection of the finest footwear and footwear accessories available. You may return your purchase within 30 days of shipment for a refund or exchange. Beyond 30 days, our products are guaranteed against defects within 1 year of purchase.